Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 90.0% in FY2023-Q4. Latest is 85.0% - that's -5.0pp from peak.
Definitive Healthcare is below the Healthcare SaaS Public median by -27.0pp (cell median: 112%)
Definitive Healthcare (DH) is a healthcare saas company at the public stage. As of its most recent disclosure (FY2024-Q4), Definitive Healthcare reported a Net Revenue Retention rate of 85.0% - a below-average result for B2B SaaS at this segment.
Definitive Healthcare's NRR peaked at 90.0% in FY2023-Q4, 5pp above today's level.
Within its peer set (healthcare saas companies at public stage in the $25k-$100k acv band), Definitive Healthcare's NRR is meaningfully below the cell median of 112%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
When the company breaks NRR/GRR by segment, geography, or customer size cohort.
| NRR by ARR cohort | over 100k: 90% |
|---|
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: growth accounts (smaller) · higher accounts
CSM model: hybrid
Education programs: Business Objective Library
CCO: Tina Hannagan — Chief Commercial Officer (since 2025) · reports to CEO
CCO comp tied to retention: Yes — Simplified incentives around impact (GDR), not activity
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Enabling agencies and direct clients to activate healthcare audience segments for media campaigns.
"To date, we've contracted with 15 agencies, with six already activating campaigns"
Pilot program with executive sponsorship on largest Diversified customers for higher touch.
"we've introduced a pilot program with executive sponsored on our largest Diversified customers"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Notable impact in Life Sciences down sells and upsell pressure due to macro environment.
"we're seeing a notable impact still in Life Sciences down sells."
Curated quotes about customer outcomes, retention, renewals.
"We know that our integrated customers renew at a substantially higher rate, approximately 10% higher."
One email when DH's next quarterly NRR figure is verified. No spam, work email only, unsubscribe anytime.
We send roughly 1 email per quarter, only when verified data lands.
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