Looking for an alternative to your current customer success platform? Each page below lists the top alternatives, with honest assessments of what each one is best for.
Gainsight is the legacy enterprise customer-success platform. Powerful, but heavy: long implementation, rigid rule-based playbooks, expensive at scale.
Totango is a mid-market customer success platform built around SuccessBLOCs (pre-built playbook templates). Faster to implement than Gainsight, but still fundamentally rules-driven.
ChurnZero is a customer success platform with strong real-time engagement and in-app messaging tools, popular with product-led B2B SaaS.
Vitally is a modern CS platform with a workspace feel, strong project management, and Notion-like documentation for CSMs.
Planhat is a customer success platform with a strong data-modeling layer, popular with data-mature European B2B SaaS teams.
Catalyst was a customer success platform with strong health scoring and segmentation. Acquired by Totango in 2024 and merging into the Totango product.
Same-day setup. No procurement gymnastics.