Last updated: September 16, 2024
Cust platform takes safeguarding your privacy very seriously. For this reason, the company was incorporated in the European Union, known for the most strict and customer-centric privacy regulations.
This Privacy Policy ("Policy") explains how information about users is collected, used, and disclosed by Cust Platform operated by UAB "Autonominiai pardavimai", company code 306362685, registered in the European Union. This Policy applies to the data we collect when you access our web platform, use our products or services, or interact with us in any other manner.
Please feel free to contact our team at dpo@cust.co in case you have additional questions on our privacy strategy.
In the process of providing our Cust service, we collect and receive the following types of information:
In addition to the personal information of our users, Cust recognizes the importance of protecting the data related to leads uploaded by our users onto our platform. This section outlines our commitments and practices concerning the personal data of leads.
Information Collection and Use: When you upload lead information to our platform, we collect personal data that may include, but is not limited to, names, email addresses, company names, and job titles. This information is used exclusively for the purpose of providing our sales automation services, such as sending personalized emails, tracking engagement, and analyzing the effectiveness of sales campaigns.
Consent and Legality: Before uploading lead information to our platform, you must ensure that you have obtained all necessary consents and are compliant with applicable data protection laws. This includes informing the leads about how their data will be used and by whom.
Data Sharing and Disclosure: Lead information is treated with the same level of confidentiality and security as user information. We do not share or disclose lead data with third parties except as described in this policy or as required by law. Any third-party service providers we use to support our services are carefully selected for their commitment to privacy and security and are permitted to use the data only for the purposes for which they were engaged.
Data Security: We apply the same security measures to protect lead data as we do for user data. This includes employing technical, administrative, and physical safeguards designed to protect against unauthorized access, use, or disclosure.
Data Retention: Lead data is retained only for as long as necessary to provide the services requested by our users or to comply with our legal obligations. When the data is no longer needed, it is securely deleted or anonymized.
Rights of the Data Subjects: Leads have the right to access, correct, delete, or restrict the processing of their personal data stored on our platform. They can exercise these rights by contacting the user who uploaded their data to our platform or by reaching out to us directly at dpo@cust.co We will assist with processing such requests in accordance with applicable law.
Responsibility of Users: Users who upload lead data to our platform are responsible for ensuring that they have the legal basis to do so and for responding to requests from leads related to their data rights.
By using our services and uploading lead information to our platform, you acknowledge and agree to comply with these provisions regarding the protection of lead data.
We use, process, and store your information as necessary to perform our contract with you and fulfill our legal obligations, to improve our services, to develop new ones, to protect your data and our services, and to communicate effectively with you. This includes:
Where necessary, this platform uses cookies to store information about a visitor's preferences and browsing history. This enables the platform to enhance user experience and offer tailored content to the visitor.
We will not share or disclose any of your personal information, content, or CRM data with third parties except as described in this policy. We do not sell your personal data to third parties under any circumstances.
Cust use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Cust shares emails from your leads and relevant CRM data, which are sent to the agent's inbox, with third-party AI models. This enables AI agents to handle objections, negotiate, and perform other activities you would expect from the best salesperson.
For that, Cust partners with OpenAI to use state-of-art enterprise models that have the most strict privacy and security measures in the industry. It has been audited for SOC 2 Type 2 compliance. Moreover, new AI models are not trained on your data.
Your data is kept private to the greatest extent allowed by law.
Your information, including CRM data, may be stored and processed in the European Union or any other country where we or our service providers have facilities. We maintain primary data centers in the European Union. All data transfers are conducted in compliance with applicable data protection laws and regulations.
We are committed to ensuring the security of your information. We employ appropriate, reasonable technical, administrative, and physical safety measures designed to protect the information that we collect from or about you or your company from unauthorized access, use, or disclosure. We are committed to ensuring the security of your information. We employ appropriate, reasonable technical, administrative, and physical safety measures designed to protect the information that we collect from or about you, your company, or your CRM account from unauthorized access, use, or disclosure. These measures include:
When you choose to integrate your CRM or Customer Success Management Platform with Cust:
We may change this Privacy Policy from time to time. When we do, we will make an announcement on our platform and update the "Last updated" date at the top of this Policy. We encourage you to review the Policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.
If you have any questions about this Privacy Policy, please contact us at dpo@cust.co.
By using our services, you acknowledge that you have read and agree to this Privacy Policy.
