The Salesforce Chatter integration taps into your team's internal discussions about customers. Account notes, deal updates, and cross-functional comments in Chatter become searchable context for Retention Agents.
Often the most valuable customer intelligence lives in internal conversations - a CSM noting a tough QBR, a support engineer flagging a recurring issue, or an AE mentioning a competitive threat. Cust captures it all.
Extract retention-relevant signals from Chatter posts - risk mentions, competitor flags, and sentiment indicators.
Aggregate insights from sales, CS, support, and product teams into a unified account narrative.
Search through historical Chatter discussions to understand the full story behind any account's health trajectory.
Grant Cust read access to Chatter feeds via your existing Salesforce connection - no separate setup needed.
Select which Chatter groups and record feeds Cust should monitor for customer-related discussions.
Internal team discussions add qualitative depth to Cust's AI-generated health assessments.
See how Cust uses Salesforce Chatter data to keep more customers.
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