The Modjo integration analyzes your call recordings and transcripts to extract customer sentiment, objections, and expansion signals. Every customer conversation becomes a source of retention intelligence.
Retention Agents use Modjo data to understand what customers actually say in meetings - not just what gets logged in CRM notes. The difference between what's said and what's recorded is often where churn risk hides.
Detect customer frustration, enthusiasm, or concern from call transcripts using AI-powered sentiment analysis.
Track recurring objections and concerns across accounts to identify systemic issues before they drive churn.
Spot upsell and expansion opportunities mentioned in calls that your team might otherwise miss.
Link your Modjo workspace to Cust via API key - transcripts begin flowing within minutes.
Cust matches Modjo call participants to CRM accounts for automatic attribution.
Call sentiment and objection data enrich health scores and power Retention Agent research.