The Fireflies integration pulls meeting transcripts and AI-generated summaries into Cust, giving Retention Agents access to what was actually discussed in customer calls. No more relying on incomplete CRM notes.
When a customer mentions a competitor, expresses frustration, or asks about cancellation - Cust captures it from the transcript and flags it as a retention signal, even if nobody logged it manually.
Search across all customer call transcripts to find mentions of specific topics, competitors, or concerns.
Access AI-generated meeting summaries that highlight key decisions, action items, and customer sentiment.
Automatically flag calls where customers mention churn triggers - competitors, budget cuts, or dissatisfaction.
Authorize Cust to access your Fireflies workspace via API - transcripts sync automatically.
Define which keywords and topics Cust should watch for across your meeting transcripts.
Meeting data enriches Retention Agent research with real conversation context.