We give you a platform to scale high-touch customer success to smaller customers

Copilot that enables you to know even your smallest customers. Turns these insights into a personalized success plan. Recommends and executes the next best action across customer journey.

Cust hero image

The World's First Autonomous Customer Success Management Platform

Works as a copilot for your top customers. Supervised autonomy for smaller ones.
Segments your customers based on conversational insights.

You don't know your small customers. How will you grow them?

Outdated automations that send generic, newsletter-like "no-reply" emails are ignored. A few read them, and almost none click. This digital customer success strategy is killing your net-revenue-retention.

Cust reply rate

With 

Cust logo
  • Initiate one-to-one conversations
  • Get 30% reply rates
  • Automatically handle replies
  • Conversations lead to unique insights
  • Insights are used to personalize experience
  • High-level rules instead of email templates
  • Personalized CX increases NRR

vs

Email automation bad reply rate

With traditional email automation

  • One-to-many email templates
  • Lower than 1% click rates
  • Cannot handle replies
  • Guess why customers are churning
  • Static automations
  • Hard to maintain email templates
  • Generic emails get ignored

Offer high-touch customer experience for low-touch segments

Your top customers get account managers, resulting in better retention. Imagine a business impact if all customers would get the same attention. Cust is a next-gen customer success management platform that makes it possible.
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Cust ideal customer journey

Increase net revenue retention, get promoted

For the first time, you can get to know ALL of your customers with AI-agents that proactively:

  • Retain revenue by onboarding, escalating feedback, and handling renewals.
  • Expand revenue by executing upsell & cross-sell playbooks.
  • Recover revenue by re-engaging dormant customers.
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Cust collect feedback playbook

Fix your customer journey

Your subscription includes everything you need to build and run an ideal customer journey.
Cust onboarding play

Onboarding play

AI agent will ask your customers about their goals, identify success metrics and guide through account setup.

Cust activation play

Activation play

AI agent will ensure the first product usage starts and the customer experiences an 'Aha!' moment.

Cust feedback play

Feedback play

AI agent will ask for a feedback, get usage forecast, and segment customers based on insights.

Simulate conversation
Cust conversational insights

Conversational insights

Customers will get assigned to "Growth opportunity", "Satisfied", "Unsatisfied", or "At risk" segments automatically.

See insights
Cust QBR play

QBR play

AI agent will show and confirm value, get feedback, forecast usage, and check for upsell opportunities.

Cust sales play

Sales plays

AI agent has all the sales playbooks needed for upsells, renewals, and even churned recovery.

Simulate conversation
Essential
$199/mo

AI agents collect feedback, turn conversational insights into segments, and automate sales workflows.

  • Up to 500 contacts
  • Unlimited seats
  • Unlimited AI agents
  • Feedback play
  • Upsell play
  • Conversational insights
Business
$490/mo

Automate customer success from onboarding to renewal, while offering a personalized experience for each.

  • Up to 2,000 contacts
  • Unlimited seats
  • Unlimited AI agents
  • Feedback play
  • Sales play
  • Conversational insights
  • Onboarding play
  • Activation play
  • QBR play (coming soon)
  • Renewal play (coming soon)
MOST POPULAR
Scale
Custom

Everything in Business plan plus 5x more customers and possibility to get custom plays for your unique needs.

  • More than 2,000 contacts
  • Unlimited seats
  • Unlimited AI agents
  • All plays
  • Conversational insights
  • Custom plays