Cust deploys hundreds of retention agents that run across your CRM, data warehouse, tickets, call transcripts, product usage, operating procedures and the web. Hours of research get turned into personalized actions you can execute in seconds.
Retention Agents track customer progress and pinpoint exactly when and how to intervene. See why customers are switching to Cust from legacy CSPs.
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Transition from CSM to Retention Engineer. Steer a fleet of retention agents that help customers do more business with your company.
AI agent will ask your customers about their goals, identify success metrics and guide through account setup.
AI agent will ensure the first product usage starts and the customer experiences an 'Aha!' moment.
AI agent will ask for a feedback, get usage forecast, and segment customers based on insights.
Customers will get assigned to "Growth opportunity", "Satisfied", "Unsatisfied", or "At risk" segments automatically.
AI agent will help to show and confirm value, get feedback, forecast usage, and check for upsell opportunities.
AI agent has all the tools needed for upsells, renewals, and even churned recovery.
