Catch subtle customer signals before losing revenue

Cust unifies scattered signals from support chats, emails, product usage, and call transcripts into proactive actions. Know exactly who is at risk or ready for upsell and what to do about it - before it’s too late.

Connect Cust with your platforms
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The First AI Agents Platform for Elite Customer Success Teams

The best CSMs get better by leveraging AI agents to get actionable next steps for each account.

Your small customers are as important. How to grow them if you can't know them?

Outdated automations that send generic, newsletter-like "no-reply" emails are ignored. A few read them, and almost none click. This digital customer success strategy is killing your net-revenue-retention.

Email automation bad reply rate

With traditional email automation

  • One-to-many email templates
  • Lower than 1% click rates
  • Cannot handle replies
  • Guess why customers are churning
  • Static automations
  • Maintain hundreds of email templates
  • Generic emails get ignored

vs

Cust reply rate

With 

Cust logo
  • Initiate one-to-one conversations
  • Get 30% reply rates
  • Automatically handle replies
  • Conversations lead to unique insights
  • Insights are used to personalize experience
  • High-level rules instead of email templates
  • Personalized CX increases NRR

Leverage AI agents to offer high-touch experience for even the smallest of your customers

Imagine a business impact if all customers would get the same attention. Cust is AI-Powered CSM productivity platform that makes it possible.
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Cust ideal customer journey

Increase net revenue retention, get promoted

For the first time, you can get to know ALL of your customers with AI-agents that proactively:

  • Retain revenue by onboarding, escalating feedback, and handling renewals.
  • Expand revenue by executing upsell & cross-sell playbooks.
  • Recover revenue by re-engaging dormant customers.
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Cust collect feedback playbook

Fix your customer journey

Your subscription includes everything you need to build and run an ideal customer journey.
Cust onboarding play

Onboarding play

AI agent will ask your customers about their goals, identify success metrics and guide through account setup.

Cust activation play

Activation play

AI agent will ensure the first product usage starts and the customer experiences an 'Aha!' moment.

Cust feedback play

Feedback play

AI agent will ask for a feedback, get usage forecast, and segment customers based on insights.

Cust conversational insights

Conversational insights

Customers will get assigned to "Growth opportunity", "Satisfied", "Unsatisfied", or "At risk" segments automatically.

Cust QBR play

QBR play

AI agent will show and confirm value, get feedback, forecast usage, and check for upsell opportunities.

Cust sales play

Sales plays

AI agent has all the sales playbooks needed for upsells, renewals, and even churned recovery.

Foundation
$3.99/account/mo

Billed as $399/mo (annual plan)

  • Manage up to 100 accounts
  • Unlimited seats
  • We handle integrations & setup
Growth
$2.40/account/mo

Billed as $1,199/mo (annual plan)

  • Manage up to 500 accounts
  • Unlimited seats
  • We handle integrations & setup
MOST POPULAR
Pro
$2.00/account/mo

Billed as $1,999/mo (annual plan)

  • Manage up to 1,000 accounts
  • Unlimited seats
  • We handle integrations & setup
Foundation
$4.99/account/mo

Billed as $499/month

  • Manage up to 100 accounts
  • Unlimited seats
  • We handle integrations & setup
Growth
$3.00/account/mo

Billed as $1,499/month

  • Manage up to 500 accounts
  • Unlimited seats
  • We handle integrations & setup
MOST POPULAR
Pro
$2.50/account/mo

Billed as $2,499/month

  • Manage up to 1,000 accounts
  • Unlimited seats
  • We handle integrations & setup