Currently at all-time peak NRR of 98%.
NCR Voyix is above the Restaurant SaaS Public median by +0pp (cell median: 98%)
NCR Voyix (VYX) is a restaurant saas company at the public stage. As of its most recent disclosure (FY2024-Q4), NCR Voyix reported a Net Revenue Retention rate of 98% - a below-average result for B2B SaaS at this segment.
NCR Voyix is currently at or near its all-time NRR peak.
Within its peer set (restaurant saas companies at public stage in the $100k-$500k acv band), NCR Voyix's NRR is roughly in line with the cell median of 98%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: remote support · help desk · hardware maintenance support
CS team segments: Enterprise · Mid-Market · SMB
CSM model: hybrid
Education programs: payments training
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Transitioning self-checkout and point-of-sale hardware businesses to an outsourced design and manufacturing model (ODM) with Ennoconn.
"On August 6, 2024, we announced our entry into a commercial agreement with Ennoconn Corporation... to transition our self-checkout and point-of-sale hardware businesses to an outsourced design and manufacturing model"
Launch of next-generation portfolio of proprietary cloud-to-edge applications built on the Voyix Commerce Platform.
"January 2026 - The launch of our next-generation portfolio of proprietary cloud-to-edge applications"
Transition of self-checkout and point-of-sale hardware business towards an outsourced design and manufacturing model.
"March 2026 - The completed transition of our self-checkout and point-of-sale hardware business towards an outsourced"
Proprietary gateway serving as the single integration layer for the platform to improve security and consistency.
"Voyix Connect, our proprietary gateway, serves as the conduit between our platform and third-party authorization"
Modern cloud-native store-in-a-box solution for small and mid-market customers to be launched in 2H 2026.
"Aloha Next for SMB, our modern and cloud-native store-in-a-box solution, will launch in the second half of the year"
Re-architecting monolithic applications into microservices to reduce friction and accelerate innovation.
"re-architected our powerful monolithic applications into microservices, unified them on a modern code base"
Introducing price escalators in multi-year software and services contracts to align pricing with value.
"As multi-year software and services contracts come up for renewal, we are introducing price escalators"
Launching additional VCP capabilities including enterprise grocery POS and self-checkout.
"We will be launching additional VCP capabilities beginning in the fourth quarter and continuing into next year."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Data center outage impacting Aloha cloud-based services and Counterpoint caused by ransomware.
"In April 2023, we determined that a single data center outage impacting certain of our customers was caused by a cyber ransomware incident."
Identification of $34 million in fraudulent disbursements from a company bank account.
"In February 2024, the Company identified fraudulent automated clearing house "ACH" disbursements"
Complexity related to the restructuring and transition of the Company's legacy hardware business.
"complexity of, and management's successful execution against, certain 2025 activities related to the restructuring"
SMB performance impacted by market dynamics and legacy nature of current offering.
"SMB performance was impacted by headwinds related to market dynamics and the legacy nature of our current SMB offering"
The ODM implementation for hardware outsourcing was revised due to technology challenges.
"The ODM implementation remains on revised schedule... earlier expectations that would go faster"
Customer adjustments tied to prior-year delayed software implementations impacted revenue.
"lower software and services revenue is primarily due to customer adjustments tied to prior-year delayed software"
Curated quotes about customer outcomes, retention, renewals.
"We're happy to step out of that contract into a new one... they probably were already in a contract."
"Our ability to apply AI to migrate customers from legacy environments to an agile foundation... is now translating into tangible commercial results."
"While the sales cycle for enterprise point-of-sale is very competitive, once committed, we generally maintain these relationships for over 10 years."
"many retailers are looking, as I said, about shrink solutions... our platform and our Edge solution will be unique to support them."
"Our revenue attrition with our customers is extremely low. It's actually even lower this quarter than what we reported last quarter. It's at 1%."
"I have met with more than 40 of our largest customers... to gain constructive feedback and reinforce our commitment to excellence in software and services."
NCR Voyix appears on 4 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2024-Q4 | 98% | - | earnings-call-transcript | source ↗ |
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