Currently at all-time peak NRR of 98.0%.
NCR Voyix is above the Restaurant SaaS Public median by +0.0pp (cell median: 98%)
NCR Voyix (VYX) is a restaurant saas company at the public stage. As of its most recent disclosure (FY2024-Q4), NCR Voyix reported a Net Revenue Retention rate of 98.0% - a below-average result for B2B SaaS at this segment.
NCR Voyix is currently at or near its all-time NRR peak.
Within its peer set (restaurant saas companies at public stage in the $100k-$500k acv band), NCR Voyix's NRR is roughly in line with the cell median of 98%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Enterprise · Mid-market · SMB
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Introducing price escalators into multi-year software and services contracts upon renewal.
"As multi-year software and services contracts come up for renewal, we are introducing price escalators"
Phased transition of hardware business to Ennoconn to focus on high-margin software/services.
"The ODM implementation remains on revised schedule, with a phased transition to Ennoconn beginning in January."
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Customer adjustments tied to prior-year delayed software implementations impacted revenue.
"lower software and services revenue is primarily due to customer adjustments tied to prior-year delayed software"
Curated quotes about customer outcomes, retention, renewals.
"Our attrition is still at 1%, so it's not as though we're losing customers. We just have to execute it."
"I don't think there's a better way to see it than have a relationship that's 25 years renew for another six years."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2024-Q4 | 98.0% | - | earnings-call-transcript | source ↗ |
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